SchoolDude IT Incident Reporting

SchoolDude is an easy to use cloud-based management system to report and resolve computer and other IT related problems. Because it is online and cloud-based, SchoolDude can be accessed from any location and provides storage of all information about each problem where users can see them.

To begin using SchoolDude:

  • Go to Staff Resources on our District Web Page and click the link for SchoolDude.
  • To log in, use your district user ID, preceded by mw\ (example: MW\firstinitiallastname)
  • IF your district user ID does not work, please use your email address. As we are transitioning to a single sign on system, some applications will begin to switch from computer ID to email address.
  • Your password will be your district computer password.
screenshot of login screen

Monroe-Woodbury SchoolDude login screen

Entering a New Incident

Click on the IT Request tab.
*Fields that are marked with a red checkmark are required fields. All other fields can be left blank.

  • Step 1 – Your personal data is pre-filled. If no phone number is filled in, please add your number.
  • Step 2 – Choose the Location and area of the problem, add room number in Area Number field.
  • Step 3 – Choose the Problem type that best describes the issue.
  • Step 4 – Add a brief description of problem.
  • Step 5 – Please enter the asset (inventory) tag from the piece of equipment involved, if easily available. It is a white label with black lettering on the piece of equipment. Ex: AB127
  • Step 6 – Attach a file if desired.
  • Step 7 – Submit.
Incident screen for SchoolDude

SchoolDude Incident Reporting Screen

Please review the training presentation to become familiar with SchoolDude.